Patient Code of Conduct

 

In an effort to provide a safe and healthy environment for our patients, staff, and visitors and to help you receive the highest quality of care and help you achieve your health goals Total Access Health and Wellness  expects patients, visitors, and accompanying family members to refrain from unacceptable behaviors that are disruptive or pose a threat to the rights or safety of other patients and staff.

We ask you and your guest  adhere to the following “Code of Conduct” (the patient is responsible and will be held responsible for accompanying guest and family members):

 

Be Considerate: We need your full support to deliver the best care for you. Your decisions will affect our providers, partners, colleagues and you should take the consequences into accounts when making decisions about your health.

• Be on time for appointments

• Contact office 24 hours prior to your appointment if you need to cancel or reschedule.

 

Be Respectful:  We understand that as a patient, you have thoughts about your health and the correct course of action. As we honor your voice, we also want to encourage you to honor our providers’ expertise and knowledge. Disagreement and frustrations are no excuse for disrespectful behavior. At TAHW we create an environment where patients and staff feel comfortable and safe.

• Adhere to the recommended treatment plan created by the provider.

• Voice disagreements in a respective manner.

 

Be Courteous: Always conduct yourself professionally. Be kind to others. Do not insult or put down others. You are responsible for the words you choose and your tone of voice.

• Treat staff with kindness, dignity, and respect. Offensive comments about race, religion, gender, sexual orientation, or personal traits are not acceptable.

• Use respectful, appropriate language and behavior. Physical or verbal threats or assaults, suggestive or explicit words, phrases, gestures, or actions will not be tolerated and may be prosecuted.

• All patients and visitors will respect patient privacy and avoid disrupting other patients’ care or experiences.

 

Do NOT Harass: In general, if someone asks you to stop something, then stop. Differences of opinion and disagreements are mostly unavoidable. What is important is that we resolve disagreements and differing views respectfully.

• Give our staff 24 hours to return all phone calls. 

• DO NOT contact our office multiple times for the same problem in the same day.

 

If you or your guest choose not to follow the TAHW Code of Conduct you will be released as a patient from TAHW. If you are released as a patient you will be given a 30 days notice to move your healthcare elsewhere and TAHW will only provide emergent care  during these 30 days.